Privacy Policy cyls88 — Our Commitment to Your Personal Data

Cyls88 takes personal data protection seriously. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you use the cyls88 platform, whether through our website or mobile app.

By registering as a cyls88 member or continuing to use our platform, you agree to the terms set out in this Privacy Policy. This document should be read together with the cyls88 Terms and Conditions, as both documents form a comprehensive agreement between you and cyls88.

This Privacy Policy applies to all users of the cyls88 platform — including general visitors, registered members, and VIP members. We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international security standards.

Cyls88 collects information from you in several ways — either provided directly by you during registration, or collected automatically as you use our platform. The following are the categories of information we collect:

• We do not collect sensitive information such as facial biometric data except during the KYC process that you have consented to.
• All KYC documents uploaded are stored on secure servers with access restricted to authorized personnel only.
• Technical data is collected automatically for security purposes and to improve user experience — not for marketing profiling.

Every piece of data we collect has a clear and specific purpose. cyls88 does not use your data for anything beyond what is stated below. We adhere to the principle of data minimization — meaning we only use what is strictly necessary.

• Processing account registration and verifying member identity through a secure KYC process.
• Processing deposits and withdrawals accurately and securely to the correct bank account.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Providing effective and personalised customer support whenever you contact our team.
• Sending you important notifications related to your account, security, or policy changes.
• Fulfilling legal obligations and applicable regulatory compliance requirements in Malaysia.
• Analysing usage patterns in aggregate (without identifying individuals) to improve platform quality.
• Tailoring your gaming experience and promotional recommendations based on your preferences — only with your prior consent.

Cyls88 does not share, sell, or disclose members' personal information to third parties for commercial purposes. However, there are specific situations where data sharing is necessary and permitted by law or operational requirements:

• Payment Processors: Transaction information is shared with the payment gateways we use (DuitNow, FPX, Touch 'n Go, GrabPay, and others) solely to securely process your deposits and withdrawals.
• Game Providers: Game session data is shared with third-party game software providers operating within the cyls88 platform, limited to information required for game functionality only.
• Authorities: cyls88 will disclose required information to Malaysian legal authorities when mandated by a court order or a valid official investigation.
• Fraud Prevention: Certain information may be shared with recognised fraud prevention agencies to protect you and the platform from illegal activity.

All third parties that receive your data are required to meet data protection standards equal to or higher than those of cyls88, and are not permitted to use your data for any purpose other than what has been specified.

Protecting your personal data is a core technical priority at cyls88. We continuously invest in industry-grade security infrastructure to keep your information safe from unauthorised access, breaches, or misuse.

• 256-bit SSL encryption: All data transmitted between your device and cyls88 servers is encrypted using 256-bit TLS/SSL technology — the same standard used by major banks in Malaysia.
• Layered Access Control: Access to sensitive member data is restricted to authorised cyls88 staff only, with two-factor authentication (2FA) mandatory for all internal access.
• 24/7 Monitoring: Our threat detection system monitors all platform activity in real time, with automatic alerts triggered whenever suspicious activity patterns are detected.
• Secure Backups: Your data is regularly backed up to disaster recovery data centres in separate locations to ensure service continuity and protection against data loss.
• Security Audit: cyls88 performs regular penetration testing and security audits by independent parties to identify and address any system vulnerabilities.

The cyls88 platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our website.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the login functionality and account security of your cyls88 platform.

As a cyls88 member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the rights above, please contact the cyls88 support team via email or live chat. We will process your request within 14 business days. For complex cases, this period may be extended up to 30 days with prior notice to you.

Cyls88 retains your personal data only for as long as it is needed for the stated purposes, or as required by Malaysian law. Once the retention period ends, your data will be securely deleted or anonymized.

• Active account data: For the duration your account is active, plus 7 years after account closure (as required by Malaysian law).
• Financial transaction records: 7 years from the date of transaction, in compliance with the Anti-Money Laundering Act 2001 requirements.
• KYC Documents: 5 years after the business relationship ends, in accordance with the Attorney General of Malaysia's guidelines.
• Technical logs (IP, session): 90 days, then automatically deleted or anonymised.
• Customer support communications: 2 years from the date of last communication.
• Marketing data (if consented): Until you withdraw consent or close your account.

Cyls88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. All amendments will be published on this page with a clear effective date.

For significant changes — such as changes in how we use or share your data — cyls88 will send a notification via your registered email or an in-account notice at least 14 days before the changes take effect. This gives you sufficient time to review and, if necessary, close your account before the changes apply.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the cyls88 privacy team is ready to assist you promptly.

• Privacy Email: [email protected] — response within 24 business hours
• Live Chat: Available 24/7 on the cyls88 platform — average response time under 3 minutes
• Official Telegram: Reach us via the official cyls88 Telegram channel for immediate support

We are committed to resolving every privacy-related complaint fairly, transparently, and within a reasonable timeframe. If you are unsatisfied with our resolution, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.